Shipping policy
1. Order Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 12:00 PM (local warehouse time) will be processed the next business day.
2. Shipping Destinations
We currently ship to the following regions:
- United States
If your country is not listed at checkout, we do not currently ship there.
3. Estimated Delivery Times
Region — Standard Shipping
United States — 5–10 business days
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Shipping method selected
- Order weight/value
5. Carriers
We work with trusted national carriers such as:
- UPS
- FedEx
- USPS
Carrier selection depends on destination and service level.
6. Taxes
For orders shipped within the US:
- Taxes are collected at checkout.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.
8. Delivery Issues
If your package is:
- Delayed: Please allow the full estimated delivery window before contacting support
- Lost or missing: Contact us within 7 days of the expected delivery date
- Marked delivered but not received: Please check with neighbors or your local carrier first
9. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address:
- We may charge a reshipping fee
- Original shipping costs are non-refundable
10. Contact
For any shipping-related questions, contact us at:
